Effective Date: May 24, 2026
Thank you for shopping with Ecomaruba.
Because we sell digital products, all purchases are generally considered final once files have been delivered or downloaded. Please read this Refund Policy carefully before making a purchase.
1. Digital Product Policy
Ecomaruba sells digital products including:
- Ebooks
- Travel planners
- Printable files
- Templates
- Digital downloads
- Creative resources
All products are delivered electronically and no physical items are shipped unless otherwise stated.
Due to the instant-access nature of digital products, refunds are limited.
2. Eligible Refund Situations
Refunds may be granted under the following circumstances:
Technical Issues
You may request a refund if:
- The file is corrupted
- The download link does not work
- The product cannot be accessed
- A technical issue prevents normal use of the product
We will first attempt to resolve the issue by:
- resending the files
- providing an updated download link
- offering technical assistance
3. Non-Refundable Situations
Refunds will generally NOT be provided for:
- Change of mind
- Accidental purchases
- Failure to read product descriptions
- Incompatibility with third-party software not listed in product requirements
- Lack of technical knowledge needed to use the product
- Downloaded products already accessed successfully
Because digital files can be copied and retained after purchase, we must maintain a strict refund policy.
4. Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us.
Verified duplicate purchases may qualify for:
- a refund
or - store credit
5. Unauthorized Transactions
If you believe your payment was made fraudulently or without authorization, please contact your payment provider immediately and notify us at:
support@ecomaruba.com
6. Refund Request Process
To request assistance or a refund, contact us with:
- Your name
- Order number
- Email used for purchase
- Description of the issue
Contact Email:
support@ecomaruba.com
We aim to respond to support requests within a reasonable timeframe.
7. Product Updates
From time to time, Ecomaruba may update or improve digital products without prior notice.
Customers who purchased products may receive updated versions at our discretion.
8. Contact Information
If you have questions regarding this Refund Policy, contact us at:
Ecomaruba
Aruba
Email: support@ecomaruba.com